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Report Scams and Suspicious Activity

PLAYERS: To report complaints against Lottery retailers, please contact Lottery Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379).

ALLIED LAW ENFORCEMENT: To communicate with the Lottery regarding criminal activity involving Lottery products, please call (916) 822-8282 M-F 8am-5pm PT. During non-business hours please call (916) 822-8000.


Security & Law Enforcement receives inquiries from players concerning lost Lottery tickets, fraud, theft, administrative complaints or the report of suspected criminal activity. Staff is extremely experienced and trained in all facets to best serve each caller, depending on their concern. We take complaints seriously and investigate each substantiated allegation in depth. All appropriate methods and resources will be extended to every caller and player. Our databases include extensive institutional information, which assists with the preliminary investigation and is evaluated by experienced analysts. Investigative staff has many years of law enforcement experience and may be called to follow up on players’ concerns. If a player believes they have lost a Lottery ticket, been a victim of Lottery fraud, or has a complaint or concern, they should call toll-free 800-LOTTERY (800-568-8379). We have staff available 24 hours a day, 7 days a week.