CA Lottery Home

Who We Are Games Retailers Corporate Social Responsibility Español

REPLAY FAQ

Answers to your Replay questions.
Code submission limitations effective October 1, 2012

Problems Signing in or Submitting Entries

What do I do if I forgot my account username or password?

Finding your username and/or password is easy. Just click the “Sign in” like normal, and click “Forgot Username/ Password.”

From here you can sign in two ways: either answer your security question or if you forgot the answer, get a temporary password emailed to you.

When I try to submit entries, I get transferred back to the login page. What should I do?

Some firewalls or security settings on your personal computer (PC) or network may prevent you from logging in successfully. For example, your PC setting must be enabled to receive cookies. Another potential problem is having too many applications open, as they may interfere with the log in process.

Changing Personal Information

How do I update my email address or other personal information?

Revising or updating the information on your account is easy. Just sign in, hover over the MY ACCOUNT tab in the top right corner and select "Edit Personal Details".

From there you can make changes to any part of your profile, including updating your email address, mailing address, password, etc.

Questions About Entries and Tickets

Can I enter a drawing more than one time?

Yes. You can enter a drawing as many times as you wish. However, be aware of the code submission limitation policy and the code from a specific Scratchers ticket can only be entered once.

Will entries be accepted after the deadline for a Scratchers End of Game draw?

Once a specific End of Game draw entry deadline has passed, Scratchers tickets for that game can no longer be entered into any Replay draw.

How can I see my ticket entries?

All of your ticket entries are stored in your account and on the “My Ticket Entries” page.

How can I be sure that my previously entered tickets have been submitted?

A record of all previously submitted ticket entries appears in the “My Ticket Entries” page. If the entry record is there, you can be assured that it is in the system.

May I throw away the tickets after I’ve entered them into Replay?

Here's our advice: You, the player, are ultimately responsible to keep all codes you’ve entered for 2nd Chance games . If there is ever a question regarding one of your codes, we think it’s better to have the physical codes in your possession. We recommend you keep your tickets/codes until the 2nd Chance draw for that particular game has concluded. Throwing away your tickets does not disqualify you from any drawing, and it's not required that you have the original ticket to claim any 2nd Chance prize, but we’d rather you be safe than sorry! Also, did you know that all Scratchers tickets are recyclable?

Can I mail in my non-winning tickets to enter into the drawings?

No. Mail-in entries are not accepted for the Replay program.

When does the code submission limitation policy go into effect?

The policy starts October 1, 2012.

Why is the Lottery setting limits on 2nd Chance submissions?
We see this as leveling the playing field. Every day we do what we can to ensure the integrity of all our games, including 2nd Chance. But, some players have an unfair advantage when they enter thousands of codes on a variety of games. That means they have the upper hand and that’s unfair to everybody else. The high number of tickets entered into our 2nd Chance Program could also be an indication of problem gambling. As good corporate citizens, we have an innate responsibility to reach out to our valued players who may have a gambling problem and capping the number of entries is a step in the right direction. We should also remind anybody who thinks they have a gambling problem, or who knows somebody with a gambling problem to call our Problem Gambling hotline at 1-800-GAMBLER.
How will the code submission limitation policy be enforced?

The Lottery will access accounts when draws are set to happen and make sure that the winners in each draw have not exceeded 1,000 total submissions in any calendar month. If the selected winner has entered more than 1,000 codes in any month after October 1, 2012, that person and their entries will be disqualified and an alternate will be selected.

If I enter a code that’s eligible for three different draws, does that count as three of my 1,000 monthly entries?
No. The Lottery will only count total ticket codes entered for the month. So, if you enter a code that’s eligible for an End of Game AND a Pool Draw, that only counts as one of your 1,000 monthly submissions.
When you say 1,000 limit, is that per game? Can I enter 1,000 codes for Fantasy 5 Bonus Bucks and 1,000 Scratchers codes?

No. The limit applies to a combined total of all entries – whether it be all Fantasy 5, all Scratchers or a combination of both. Every code you enter counts toward your monthly limit of 1,000.

How will I know how many ticket codes I’ve already entered?

Your Replay account gives you the option of seeing how many codes you’ve entered each day, so you’ll be able to know when you’re getting close to the limit and stop entering codes so you remain eligible for all draws. There will be no reminder and the system will not stop you from entering more than 1,000 codes, so it’s important that you track how many codes you’ve entered to prevent going over the limit and being disqualified.

What if I play as part of a group or am a Jackpot Captain?

The same limits apply for groups. The group will still only be able to input 1,000 ticket codes per month.

What if I entered more than 1,000 codes in September, 2012 for the next End of Game and Pool draws?

You will not be disqualified for entering more than 1,000 codes in any month prior to October, 2012 because the new policy would not have been in effect.

Questions About Winners

How do I find out if I’m a winner?

Approximately 2 weeks after each drawing, winners' names and hometowns are posted on the Replay page following the winners validation. Winners will be notified by email and that email will include a link to the claim form needed to claim the prize. Also, winning entries will be flagged on your “My Ticket Entries” page.

How are Replay winners selected?

Winners are randomly selected from all entries received for each drawing. Drawings are conducted according to established Lottery protocols under the observation of an independent Certified Public Accounting firm.

What are my chances of winning a Second Chance drawing?

Your odds of winning vary based on total number of entries received for a drawing and total number of entries that you have submitted.

-