Information Collection, Use and Access Notice
We collect and use the information provided to us (on this form, via a web page, via a web application or by email) in order to provide advice, information, services, or assistance. We are authorized to collect information for this purpose by section 8880 et seq. of the California Government Code. We recommend you do not provide any personal information not specifically requested.
When contacting us by email, we recommend that you only provide the personal information that you think we need to respond to your concern. If, however, you do not give us enough information, we may not be able to contact you or help you resolve your concern.
It is the policy of the California Lottery to share your personal information only as strictly necessary to provide services or assistance. This may include disclosing your personal information to Lottery affiliates and to other government agencies. We also could be required to disclose the personal information that you provide in the following circumstances:
You may review the records we maintain that contain your personal information, as permitted by the Information Practices Act. For questions about this notice, our Privacy Policy, or access to your records, contact the Lottery Privacy Coordinator at privacy@calottery.com or write to: The California State Lottery - Attention: Privacy Coordinator. 700 Tenth Street, Sacramento, CA 95811.
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Winning Numbers
Draws are conducted within three business days of the entry deadline. Entry deadline is 11:59 p.m. every Saturday.
Five alternate codes are chosen and used only if a selected entry code is not valid.
No. You will receive one code for every $5 of Fantasy 5 you purchase on a single ticket with a maximum of 10 codes for each ticket. Each code is good for only one Fantasy 5 Bonus Bucks draw. Please be aware of the code submission limitation policy. See other Fantasy 5 Bonus Bucks FAQs for more information on this policy.
Yes. Entry codes from Advance Play® are valid. However, the draws must occur within the promotion dates.
Winners will be notified by email to login to the California Lottery website for 'important information'. Once logged in a link to the claim form needed to claim the prize will be available. Also, winning entries will be flagged in the player's MY ACCOUNT page under "Outstanding Prizes".
Please allow 8 weeks for receipt of your prize. Contact our Customer Services Department toll-free at 1-800-LOTTERY, Monday through Friday 8a.m.-5p.m. Pacific Time if your contact information changes, or if you have any questions.
All prize payments are subject to Federal tax withholding and other offsets as required by law. However, there are no California state/local taxes.
If you receive a message stating a code is invalid, please double check the code and re-enter. If you believe a valid code is not being accepted, please use the “Contact Us” button on the page bottom of the website and send a message explaining the situation.
YES. You may enter a draw as many times as you wish, however, be aware of the code submission limitation policy and each entry requires a new entry code.
No. For draws that have multiple prizes and prize levels, once selected as a winner for a specific prize, you cannot win another prize in that draw.
Any codes submitted after the entry deadline, 11:59 p.m. every Saturday, will automatically be entered into the draw for the following week. Entries are only good for one weekly draw.
You, the player, are responsible to retain the codes that you have entered and keep them safe. If there is ever a question regarding one of your codes, it is better to have the physical codes in your possession. We recommend you keep possession until the applicable 2nd Chance draw has concluded.
No. Mail-in entries are not accepted for this promotion.
The policy starts October 1, 2012.
The Lottery will access accounts when draws are set to happen and make sure that the winners in each draw have not exceeded 1,000 total submissions in any calendar month. If the selected winner has entered more than 1,000 codes in any month after October 1, 2012, that person and their entries will be disqualified and an alternate will be selected.
No. The limit applies to a combined total of all entries – whether it be all Fantasy 5, all Scratchers or a combination of both. Every code you enter counts toward your monthly limit of 1,000.
Your Replay account gives you the option of seeing how many codes you’ve entered each day, so you’ll be able to know when you’re getting close to the limit and stop entering codes so you remain eligible for all draws. There will be no reminder and the system will not stop you from entering more than 1,000 codes, so it’s important that you track how many codes you’ve entered to prevent going over the limit and being disqualified.
The same limits apply for groups. The group will still only be able to input 1,000 ticket codes per month.
You will not be disqualified for entering more than 1,000 codes in any month prior to October, 2012 because the new policy would not have been in effect.
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