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Press release

August 8, 2011

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August, 2011 | Consumer Protection | Northern California

California Lottery Achieves High Certification for Responsible Gaming Program


The California Lottery has been certified at Level Three by the World Lottery Association's (WLA) Responsible Gaming Framework. The California Lottery is the first lottery in the United States to be certified directly from Level One to Level Three and is one of two U.S. lottery organizations to achieve Level Three status.

In the WLA's Independent Assessment Panel evaluation, the California Lottery's Responsible Gaming program was specifically commended on:

  • The provision [of] clear information on the organization itself, its regulatory context, its products, beneficiaries and responsible gaming governance structure;
  • Its clear senior level commitment to Responsible Gaming as well as its commitment to wider corporate social responsibility issues; and,
  • Its strong commitment to stakeholder engagement, transparency and openness.

"Responsible Gaming is very important to all of us at the California Lottery, from our employees to our retailers, vendors and players," said Linh Nguyen, Acting Director of the California Lottery. "We knew our Responsible Gaming Program was one of the strongest in the nation, so we decided to skip a certification step and apply directly for Level Three. Given the size of the California Lottery and the amount of supplemental funding we provide to public education, achieving a Level Three status is quite an accomplishment. We are pleased the California Lottery is the first lottery in the nation to jump from Level One to Level Three certification."

The WLA's core values are responsibility, integrity, professionalism and innovation that advances the interests of state-operated lotteries regarding best practices and ethical standards.

The California Lottery received this certification by submitting an extensive application and self-assessment detailing its Responsible Gaming program. The self-assessment revealed that during its 25-year history, the California Lottery has been a strong supporter, developer and promoter of Responsible Gaming programs. It has also pioneered problem gambling prevention efforts in California when it created California's first gambling problem hotline. Further, the relationship between the California Lottery and the Office of Problem Gambling continues to be mutually beneficial. Public Service Announcements produced by the California Lottery in six different languages and aired by the Office of Problem Gambling are effective tools in publicizing information about Responsible Gaming, and where customers can receive treatment if needed.

The WLA represents more than 140 member lotteries from global professional association of state lottery and gaming organizations from 90 countries and five continents. Only five of its global members have achieved responsible gaming certification of Level Three. All members adhere to the strictest standards of social responsibility, responsible gaming, security and risk management.

The mission of the California Lottery is to provide supplemental funding to California schools while simultaneously supporting local communities. More than 94 cents of every dollar spent by our players goes back to local communities in the form of contributions to public schools and colleges, prizes and retail compensation. Since 2000, Lottery players have contributed $1 billion to public schools each year, and, since we began in 1985, Lottery players have contributed a total of more than $24 billion to education.