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A Life of Giving

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Wish “Happy Holidays” with a

Golden Greeting  from the California Lottery!

The happiest time of the year is upon us – a time for spending time with friends & family, celebrating and don’t forget, gift giving! The California Lottery wants to help you create personalized, one-of-a kind gifts this year with a Golden Greeting! Simply go to your nearest Lottery retailer, pick up a Golden Greeting envelope along with your Lottery gift purchase, scan the QR code or go to calottery.com/goldengreeting and star in your own holiday video!  We also have pre-made videos to choose!

To learn more or to start creating and sending videos now, watch the video below!

 

Remember, when you give, you win!

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2nd Chance Scratchers

2nd Chance to win!

Remember to submit any Scratchers® non-winning tickets into 2nd Chance to be entered into the quarterly Pool draw and End of Game Top Prize draw!  Enter now!

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FAQs

 

GENERAL
Q: When will the Golden Greetings program begin?
A: The Golden Greetings program began October 24, 2014 and will continue until January 31, 2015. The Lottery may terminate, extend, or modify the promotion at any time prior.

Q: Is the Golden Greetings promotion open to everyone?
A: You must be 18 years of age or older to participate in the promotion and to purchase California Lottery products. The Golden Greetings website must be accessed only from within the state of California. Other restrictions may apply. See the Golden Greetings Terms of Service.

GIVING A GREETING
Q: How do I give my California Lottery gift recipient a Golden Greeting?
A: Purchase any California Lottery product (Scratchers® or Draw Games ticket) and pick up a Golden Envelope at the store. Scan the QR Code, located on the back of the envelope, with your mobile device using a QR code reading app. You will be taken to the Lottery’s Golden Greetings website where you can select "Give A Greeting." Follow the instructions to upload your own video or select the generic Greeting option. A retrieval code will be automatically generated after the video is uploaded. The Lottery will review custom videos for compliance with the Golden Greetings Terms of Service and, once approved, your custom video greeting should be available within 24 hours for your recipient to view. You will also receive an email with the retrieval code after the video is approved which you must write on the Golden Envelope before handing to your recipient.

Q: How will the gift recipient view my Golden Greeting?
A: After your Golden Greeting is ready, simply pass the Golden Envelope on to that special someone. The recipient will scan the QR Code with their mobile device which will take them to the Golden Greeting website where they can select "Get A Greeting." They can enter the retrieval code and view the video.

Q: How do I create my own personalized Greeting?
A: Use your mobile device, digital camera, or computer to record your Greeting video (max of 12 seconds). Once you have selected "Give A Greeting" on the website, you will be prompted to upload your video. Select the video you’d like to use as your Greeting and continue to follow the prompts on the website to successfully upload your video.

Q:Do I have to upload my own video?
A: No. You have the choice to upload your own video, or select one of the generic Greeting videos on the website.

Q: What is a generic Greeting?
A: A generic Greeting is a pre-made video developed by the CA Lottery that provides generic greetings to any recipient.

Q: Can I personalize the generic Greeting?
A: No, you cannot personalize the generic Greeting.

Q: How do I send multiple Greetings to multiple recipients?
A: Once your Greeting was successfully uploaded, you will be prompted to "Send Another Greeting." You can also make an additional Lottery purchase and obtain a new Golden Envelope to scan the QR code and follow the process for a new recipient.

Q: Why do I have to wait for my personalized video Greeting to be approved before giving to my recipient?
A: The CA Lottery will review uploaded videos for compliance with the Golden Greetings Terms of Service.

Q: How long will the Greetings approval process take?
A: The Greetings approval process can take up to 24 hours.

Q: My personalized video is longer than 12 seconds–now what?
A: To ensure a quick uploading process for Golden Greetings users, we have limited the video length to 12 seconds. If your video is longer than 12 seconds, the Golden Greetings system will cut your video off at 12 seconds and the rest of your video will not be viewed.

Q: My personalized video Greeting upload was interrupted–now what?
A: Depending on your mobile data plan, you may or may not be able to utilize multiple apps at once. However, it is best to not interrupt the upload process. If your upload process is interrupted, please try your video upload again to ensure a successful upload.

Q: I cannot view the personalized video Greeting I uploaded for my recipient, and it has been longer than 24 hours–what happened?
A: If your video is not accessible, then your video was rejected. You will receive a rejection notification email if this is the case. Please re-visit the Golden Greeting website to re-record your video.

Q: Why would my personalized video be rejected?
A: Your video may be rejected if it violates the Golden Greetings Terms of Service.

Q: How do I get my retrieval code to give to my recipient?
A: A 4-character retrieval code will be automatically generated after your video is successfully uploaded. You will also receive an email with the retrieval code after the video has been approved.

Q: I didn't get an email–now what?
A: Please make sure you check your spam folder, clear your cache, and add goldengreeting@calottery.com as a safe sender. If you still do not receive an email after 24 hours, the email address was likely not entered correctly. Please try to upload again.

Q: I didn’t receive a retrieval code–how do I access my video?
A: As a Golden Greetings Giver, you should receive a retrieval code upon successful upload. If not, please try to upload your video again. As a Golden Greetings Recipient, if you were not provided with a retrieval code from your gift giver, you can still view the generic Golden Greeting.

RECEIVING A GREETING
Q: I didn’t receive a retrieval code–how do I access my video?
A: As a Golden Greetings Giver, you should receive a 4-character retrieval code upon a successful upload. If not, please try to upload your video again.
As a Golden Greetings Recipient, if you were not provided with a 4-character retrieval code from your gift giver, you can still view the generic Golden Greeting.

Q: My retrieval code isn’t working–now what?
A: If your retrieval code is not working, it is due to one of three situations: (1) the code was not found in the system–please try again; (2) the code was valid but the video is still in the queue to be reviewed–please check back again in 24 hours; (3) the code was valid but the video was rejected. Please see the Golden Greetings Terms of Service.

Q: How do I share my greeting on social media?
A: When you view your greeting under the "Get A Greeting" tab on the website, you will have the option to "Share" your greeting using the social networking links.

Terms of Service


1. Applicability and Acceptance of Terms of Service
These Terms of Service ("TOS") govern your participation in the California Lottery's "Golden Greetings" promotion (the "Promotion") and access to and use of the California Lottery website at www.calottery.com (the "Site") and all related web sites, networks, downloadable software, mobile applications (including tablet applications), and other technology services offered by the California Lottery (collectively with the Site and Promotion, the "Services").
Please read these TOS carefully. By accessing or using the Services, you acknowledge that you have read and agree to be bound by these TOS (including the California Lottery Privacy Policy available here: Privacy Policy). If you do not agree to be bound by these TOS or are not eligible to use the Services, please do not use the Site or the Services.
Please be aware to register for or participate in the Services, you must:
a. Be at least eighteen (18) years old, and
b. Access this website only from within the state of California.

2. Revisions to Terms of Service
The California Lottery reserves the right, at its discretion, to change these TOS on a going-forward basis at any time without prior notice. Please check these TOS periodically for changes. All changes are effective upon publication of the changed TOS, or such later date as may be specified in the changed TOS. Disputes arising under these TOS will be resolved in accordance with the TOS in effect at the time the dispute arose.

3. Description of the Services
The Services provide users with, among other things, the ability to upload a video message to accompany a Lottery ticket. The Lottery will contact you by e-mail in order to notify you that your uploaded video is available for viewing. By using the Services, you will have access through different devices (such as mobile phones and tablets) to a collection of resources on the Site, including community-building tools and forums, personalized content, and a wide range of branded programs.
Unless explicitly stated otherwise, any new features that enhance the Services, including the release of new California Lottery properties, shall be subject to these TOS.
You are solely responsible for obtaining access to the Services, and you understand that access may involve third-party fees (such as Internet service provider or airtime charges). You are solely responsible for any associated fees. In addition, you must provide and are responsible for maintaining all equipment necessary for you to access the Services.
You understand that the technical processing and transmission of the Services, including your content, may involve transmissions over various networks and changes to enable conformity and adaptation to technical requirements of connecting networks or devices.

4. Content
Certain features of the Services may permit users to post content, including messages, data, text, and other types of works (collectively, "Content") and to publish Content on the Services. You retain copyright and any other proprietary rights that you may hold in the Content that you post to the Services.
By posting or publishing Content, you grant the California Lottery a worldwide, non-exclusive, royalty-free right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify, and distribute your Content, in whole or in part, in any media formats and through any media channels (now known or hereafter developed) in connection with the Services. Any such use of your Content by the California Lottery may be without any compensation paid to you.
You are solely responsible for your Content and the consequences of posting or publishing Content. By posting and publishing Content, you affirm, represent, and warrant that:
• you are the creator and owner of, or have the necessary licenses, rights, consents, and permissions to use and to authorize the California Lottery and users of the Services to use and distribute your Content as necessary to exercise the licenses granted by you in this section and in the manner contemplated by the California Lottery and these TOS; and
• your Content, and the use thereof as contemplated herein, does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; or (ii) slander, defame, or libel any third-party.
We are under no obligation to edit or control Content that you or other users post or publish, and will not be in any way responsible or liable for Content. The California Lottery does not endorse Content that you or other users post or publish. The California Lottery may, however, at any time and without prior notice, screen, remove, edit, delay posting of or block any Content that in our sole judgment violates these TOS or is otherwise objectionable. You understand that when using the Services you will be exposed to Content from a variety of sources and acknowledge that Content may be inaccurate, offensive, indecent or objectionable. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against the California Lottery with respect to Content. We expressly disclaim any and all liability in connection with Content. If notified by a user or content owner that Content allegedly does not conform to these TOS, we may investigate the allegation and determine in our sole discretion whether to remove the Content, which we reserve the right to do at any time and without notice.

5. Member Conduct
In accessing the Services, you agree not to:
• Upload, post, email, transmit, or otherwise make available any Content or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, pornographic, sexually suggestive, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
• Harm minors in any way or depict minors appearing to purchase or play Lottery products;
• Impersonate any person or entity, including, but not limited to, a California Lottery official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;
• Upload, post, email, transmit, or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
• Upload, post, email, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
• Upload, post, email, transmit, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment;
• Alter another user's video;
• Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Services are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real-time exchanges;
• Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services, including using any device, software, or routine to bypass robot exclusion headers;
• Do anything that could disable, overburden, or impair the proper working of the Services, such as a denial of service attack;
• Intentionally or unintentionally violate any applicable local, state, national, or international law or regulations;
• "Stalk," bully, intimidate, or otherwise harass another on the Services;
• Offer any contest, giveaway, or sweepstakes on the Services;
• Collect or store personal data about other users in connection with the prohibited conduct and activities set forth above including by soliciting login information or accessing an account belonging to someone else
• Attempt to do any of the foregoing or aid or permit anyone else to engage or attempt to engage in any of the foregoing; and/or
• Alter in any manner a video approved by the California Lottery whether shared or posted or used privately.
You understand that the Services and software embodied within the Services may include security components that protect digital materials from unpermitted distribution, reproduction or use. You may not attempt to override or circumvent any of these digital protection measures except as expressly permitted by law.

6. Interstate Nature of Communications on the California Lottery Network
When you register for the Services, you acknowledge that you will be causing communications to be sent through the California Lottery's computer network, portions of which are located in California, Texas, and other locations in the United States or abroad. As a result of this network, communications that may seem to be intrastate in nature can result in the transmission of interstate or international communications regardless of where you are physically located at the time of transmission. Accordingly, by accepting these TOS, you acknowledge that use of the Services may result in interstate or international data transmissions.

7. General Practices Regarding Use and Storage
You acknowledge that the California Lottery may establish general practices and limits concerning use of the Services, including without limitation the maximum number of days that uploaded Content will be retained by the Services, and the maximum number of times and duration for which you may access the Services in a given period of time. You agree that the California Lottery has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Services. You acknowledge that the California Lottery reserves the right to log off accounts that are inactive for an extended period of time. You further acknowledge that the California Lottery reserves the right to modify these general practices and limitations from time to time.

8. Modifications to the Services
At all times the California Lottery reserves the right to modify, suspend, or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that the California Lottery shall not be liable to you or to any third party for any such modification, suspension, or discontinuance of the Services (or any part thereof).

9. Termination
You may terminate your California Lottery account or your access to the Services (or any part thereof) by submitting such termination request to the California Lottery.
You agree that the California Lottery can, without prior notice, immediately terminate, limit your access to, or suspend your California Lottery account or access to the Services (or any part thereof) with or without cause. Factors considered when terminating, limiting access, or suspending may include without limitation:
• Breaches or violations of the TOS or other incorporated agreements or guidelines,
• Requests by law enforcement or other government agencies,
• Discontinuance or material modification to the Services (or any part thereof),
• Unexpected technical or security issues or problems,
• Extended periods of inactivity,
• Engagement by you in fraudulent or illegal activities, and/or
• Any misconduct as stated in Section 5 above.
Further, you agree that all terminations, limitations of access, and suspensions shall be at the sole discretion of the California Lottery and the California Lottery shall not be liable to you or any third party for any termination of your account or access to the Services (or any part thereof).

10. California Lottery's Proprietary Rights
You acknowledge and agree that the Services and any software, visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Services ("Software") are protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained on the Services is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. Except as expressly permitted by applicable law or as authorized by the California Lottery or the applicable licensor (such as an advertiser), you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform, or create derivative works based on the Services, Content or the Software, in whole or in part.
You may not copy, modify, create a derivative work form, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in, or otherwise transfer any right in the Software. You agree to neither modify the Software in any manner or form nor use modified versions of the Software, including (without limitation) for the purpose of obtaining unauthorized access to the Services. You agree not to access the Services by any means other than through the interface that is provided by the California Lottery for use in accessing the Services.
The California Lottery reserves all rights to the Software not granted expressly in these TOS.

11. DISCLAIMER
THE SERVICES, INCLUDING, WITHOUT LIMITATION, ALL INFORMATION AND CONTENT MADE AVAILABLE ON THE SITE, ARE PROVIDED "AS-IS." THE CALIFORNIA LOTTERY AND ITS AFFILIATES, EMPLOYEES, COMMISSIONERS, AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER REGARDING THE SERVICES, CONTENT OR SITE, OR HYPERTEXT LINKS TO OTHER OUTSIDE WEBSITES. THE CALIFORNIA LOTTERY AND ITS AFFILIATES, EMPLOYEES, AND AGENTS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES RELATED TO ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE, AND IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, THE CALIFORNIA LOTTERY DOES NOT REPRESENT OR WARRANT THAT YOUR ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES AND MATERIAL ACCESSIBLE FROM THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICES INCLUDES INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE. THE CALIFORNIA LOTTERY DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OF THE INFORMATION ON THE SERVICES OR THE ACCURACY OR RELIABILITY OF SUCH INFORMATION.IT IS YOUR SOLE RESPONSIBILITY TO CONFIRM THE ACCURACY, COMPLETENESS OR RELIABILITY OF SUCH INFORMATION. IN THE EVENT OF A CONFLICT BETWEEN THE OFFICIAL RECORDS OF THE CALIFORNIA LOTTERY AND INFORMATION ON THE SERVICES, THE WINNING NUMBERS AND PRIZE AMOUNTS IN THE OFFICIAL RECORDS OF THE CALIFORNIA LOTTERY SHALL CONTROL.

12. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE CALIFORNIA LOTTERY AND ITS AFFILIATES, EMPLOYEES, COMMISSIONERS, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF THE CALIFORNIA LOTTERY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM:
• YOUR ABILITY OR INABILITY TO ACCESS TO OR USE CALIFORNIA LOTTERY ONLINE SERVICES;
• THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT OR DATA;
• STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES; OR
• ANY OTHER MATTER RELATING TO THE SERVICES.
YOU AGREE THAT THE AGGREGATE LIABILITY OF THE CALIFORNIA LOTTERY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE USE OF THE SERVICES IS LIMITED TO $100.

13. Indemnification
You agree to indemnify and hold the California Lottery and its affiliates, agents, employees, commissioners, partners, and licensors harmless from any and all claims or demands, including reasonable court costs and attorneys' fees, made by any third party due to or arising out of Content you submit, post, transmit, modify, or otherwise make available through the Services, your use of the Services, your connection to the Services, your violation of the TOS, or your violation of any rights of any third party

 

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