Information Collection, Use and Access Notice
We collect and use the information provided to us (on this form, via a web page, via a web application or by email) in order to ensure the integrity of our promotions and games and provide advice, information, services, and assistance. We are authorized to collect information for this purpose by section 8880 et seq. of the California Government Code. We recommend you do not provide any personal information not specifically requested.
When contacting us by email, we recommend that you only provide the personal information that you think we need to respond to your concern. If, however, you do not give us enough information, we may not be able to contact you or help you resolve your concern.
It is the policy of the California Lottery to share your personal information only as strictly necessary to provide services or assistance. This may include disclosing your personal information to Lottery affiliates and to other government agencies. We also could be required to disclose the personal information that you provide in the following circumstances:
You may review the records we maintain that contain your personal information, as permitted by the Information Practices Act. For questions about this notice, our Privacy Policy, or access to your records, contact the Lottery Privacy Coordinator at privacy@calottery.com or write to: The California State Lottery - Attention: Privacy Coordinator. 700 Tenth Street, Sacramento, CA 95811.
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PLAYERS: To report complaints against Lottery retailers, please contact Lottery Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379).
ALLIED LAW ENFORCEMENT: To communicate with the Lottery regarding criminal activity involving Lottery products, please call (916) 822-8282 M-F 8am-5pm PT. During non-business hours please call (916) 822-8000.
Any ticket over $599 cannot be redeemed at a Lottery retailer and must be mailed into the Lottery along with a claim form. It is recommended that you use certified mail when mailing your claim form and ticket to guarantee delivery. You can obtain a Winner Claim Form from any Lottery retailer or download from this site.
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Many players have received letters (or emails) using the California Lottery, SuperLotto Plus or MEGA Millions name and logo, claiming they have won a lottery prize. THIS IS A SCAM! They are attempting to gain access to your personal information, such as Social Security Number or bank account numbers and attempting to steal your money.
If you receive a letter claiming that you have won a lottery prize and the letter asks you to contact a listed representative to find out how to claim your winnings, please do not respond to the letter. Instead, please contact our Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) as soon as possible. A Lottery representative will ask you for any names, company name, phone numbers and addresses listed on the letter. The Lottery tracks this information and works in conjunction with other law enforcement agencies to help identify these criminals.
Contact Lottery’s Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) and provide staff with the following information:
Staff will open a security incident report and depending upon the situation, notify other appropriate Lottery staff to take further action.
If you lose a draw game ticket, contact our Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) as soon after the occurrence as possible. Remember, the sooner you report your ticket lost or stolen, the better staff will be able to assist you. Please be able to provide as much detail about your ticket as possible including:
If your ticket information can be located and it is determined that your ticket is a winner, staff will place your ticket on a security hold and mail you the appropriate paperwork.
Unfortunately, lost Scratchers tickets cannot be relocated.
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